Frequently Asked Questions
How long does it take for my church to receive my gift?
It usually takes about 2-3 days between the time you give and when it appears in your church's bank account.
Does it cost me anything?
Other than standard text messaging and data rates, there aren't any fees!
Should I use my mobile phone or home landline phone for registration?
Mobile phone. Text alerts will not be sent to a landline phone.
Is my personal information sent in a text message?
We never send any personal or financial information via text message. We simply facilitate giving. Your personal and financial information is always encrypted and stored securely.
Is my card and bank account information secure?
Yes, absolutely. All sensitive financial information is stored with bank level security. All information is secured with 256 AES encryption and stored by our banking partner to Level 1 PCI compliance standards. Additionally, all transmissions to our banking partner and on our site are via an encrypted HTTPS connection.
How will my phone number be used?
Your phone number will never be sold, traded, or given out to third parties. You will only be texted to confirm your giving and receive responses to other requests you make.
How will I know when my credit card is charged?
Anytime your card is charged you will receive both an email and a text message confirmation from our system.
What if I accidentally type the wrong amount?
When you make a gift, you will receive a text confirmation that re-states the amount given. If you made a mistake, you can respond with the word "REFUND" within the first 15 minutes and you will not be charged. After 15 minutes, you can send us an email, and we'll contact your church for approval to process your refund. Learn more.
Is it case sensitive? Do I have to put a $ symbol?
Nope! Gifts will work as 100 or $100 or $100.00 or 100.00 etc. Any text you enter is not case-sensitive. We also recommend double-checking the amount before sending your text.
How do I unlink my phone number from Give.Church?
If you wish close your account or change your phone number please send an email.
How do I edit my information?
Simply text the word "EDIT" to your church's Giving Number and you'll be given a link to your Account Settings page.
What is the phone number I text and whose is it?
The phone number you are texting is a secure number that belongs to your church, through Give.Church. It is used exclusively for giving.
What is KINDRID?
KINDRID is a company dedicated to unleashing generosity. Your church partners with us for text and online giving.
What is Give.Church?
Give.Church is KINDRID's entirely new approach to giving. We've built a unique system breaking down barriers and making giving more personal and easier than ever before.
I have a few more questions.
If you have any further questions feel free to contact customer support.